& Shipping Information
Please allow up to 5 business days from the date of your order for processing, before your package is shipped out. All coffees are roasted within 10 days before shipping, if not stated otherwise. All shipments are insured and fully trackable via DHL or UPS. If you have any further questions, please email us at: webshop@bonanzacoffee.de
GERMANY
€5,95 and free shipping for all orders from 35,00€ on or of 700gr of coffee.
Duration within 5 business days, after order is processed.
Within Berlin you can also pick up your package free of charge at our Roastery Café in Kreuzberg.
EUROPE
€12,95 and free shipping for all orders from € 75,00 on or of 1,5kg of coffee.
Duration 5-12 business days, after order is processed.
USA
€69.95-€89.95 for Expedited shipping.
€70.95-€94.95 for Express shipping.
Duration 7-15 business days, after order is processed.
REST OF THE WORLD incl. Russian Federation, Canada and Asia
€85.95-€145.95 for Expedited shipping.
€115.95-€180.95 for Express shipping.
Duration 7-21 business days, after order is processed.
Please note: The shipping ranges depend on the region and/or location of the shipping address. The exact shipping price will appear on the “Shipping” page after the checkout.
This Privacy Policy describes how shop.bonanzacoffee.de and bonanzacoffee.de (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, Klarna Bank AB and PayPal (Europe) S.à.r.l. et Cie
MINORS
We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- On this website, we have integrated Klarna components. Klarna is an online payment service provider, which allows purchases on an account or a flexible installment payment. Klarna also offers other services, such as buyer protection and identity or creditworthiness checks.The operating company of Klarna is Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Schweden.If the data subject selects the “purchase on account” or “installment purchase” during the ordering process in our online shop as a payment option, the data of the data subject is automatically transmitted to Klarna. By selecting one of these payment options, the data subject agrees to this transmission of personal data required for the processing of the invoice or installment purchase, or identity and creditworthiness checks.The personal data transmitted to Klarna is usually first name, surname, address, date of birth, sex, email address, IP address, telephone number, mobile phone number, as well as other data necessary for the processing of an invoice or installment purchase. The processing of the purchase contract also requires such personal data, which are in connection with the respective order. In particular, the exchange of payment information such as bank details, card number, date of validity and CVC code, cumulative number, item number, data on goods and services, prices and taxes, information on the previous purchase behavior or other details of the financial situation of the data subject.The purpose of the transmission of the data is, in particular, the identification check, payment administration, andfraud prevention. The controller shall provide Klarna with personal data, in particular, if a legitimate interest in the transmission exists. The personal data exchanged between Klarna and the data subject for the data processing shall be transmitted by Klarna to economic agencies. This transmission is intended for identity and creditworthiness checks.Klarna shall also pass on the personal data to affiliates (Klarna Group) and service providers or subcontractors as far as this is necessary to fulfill contractual obligations or to process the data in the order.Klarna collects and uses data and information on the previous payment behavior of the data subject as well as probability values for their behavior in the future (so-called scoring) in order to decide on the reasoning, implementation or termination of a contractual relationship. The calculation of scoring is carried out on the basis of scientifically-recognized mathematical-statistical methods.The data subject is able to revoke the consent to the handling of personal data at any time from Klarna. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.The applicable data protection provisions of Klarna may be retrieved under https://cdn.klarna.com/1.0/shared/content/policy/data/de_de/data_protection.pdf
- On this website, we have integrated components of PayPal. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. PayPal is also able to process virtual payments through credit cards when a user does not have a PayPal account. A PayPal account is managed via an e-mail address, which is why there are no classic account numbers. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also accepts trustee functions and offers buyer protection services.The European operating company of PayPal is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxemburg.If the data subject chooses “PayPal” as the payment option in the online shop during the ordering process, we automatically transmit the data of the data subject to PayPal. By selecting this payment option, the data subject agrees to the transfer of personal data required for payment processing.The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.The transmission of the data is aimed at payment processing and fraud prevention. The controller will transfer personal data to PayPal, in particular, if a legitimate interest in the transmission is given. The personal data exchanged between PayPal and the controller for the processing of the data will be transmitted by PayPal to economic credit agencies. This transmission is intended for identity and creditworthiness checks.PayPal will, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfill contractual obligations or for data to be processed in the order.The data subject has the possibility to revoke consent for the handling of personal data at any time from PayPal. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.The applicable data protection provisions of PayPal may be retrieved under https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
- FacebookFacebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA and is accessible here www.facebook.de. These separate social plugins are marked through one of the Facebook logos or through the ‘Facebook Social Plugin’. A list with the appearances and functions of the individual plugins is accessible here: developers.facebook.com/docs/plugins. If you visit a site of our website which contains such a social plugin, your browser builds a direct connection to the servers of Facebook. The content of the social plugins will be transmitted from Facebook directly to your browser which integrates it into the website. Therefore, we have no influence on the scope of the data Facebook collects with the social plugins and inform you accordingly to our level of knowledge: Due to the integration of the social plugins, Facebook is informed that you visited the relevant site of our website. This also happens, when you are not registered as a user of Facebook or when you are currently not logged in into your Facebook account. This information combined with your IP address is sent from your browser to a server of Facebook in the United States and saved. According to information by Facebook only the anonymised IP address is saved from not-registered users in Germany. If you are logged in into your Facebook account, Facebook can match the visit of our website directly to your account. Facebook obtains the information of your visit on our website independently from you interacting with the social plugin or not. When you interact with the social plugins, for example by clicking the Like-Button or by commenting, the corresponding information will be transmitted by your browser directly to Facebook and then saved. In addition, the information will be published and shown to your Facebook friends. Purpose and extent of the data collecting and further processing and usage of the data by Facebook as well as your corresponding rights and setting options for privacy security can be found in the privacy policies of Facebook at www.facebook.com/about/privacy. If you are a registered user of Facebook and you do not want Facebook to collect your data on our website and to connect it to your Facebook member information, you must log out your Facebook account before visiting our website. Additionally, it is possible to block the social plugins with add-ons for your browser such as Facebook Blocker webgraph.com/resources/facebookblocker
- InstagramWe promote the service Instagram on our website. Instagram is a service of Instagram Inc. By means of the integrated “Insta” button on our page, Instagram receives the information that you have accessed the corresponding page of our website. If you are logged into Instagram, Instagram may assign the visit to our site to your Instagram account and link the data by this means. The data transmitted by clicking the “Insta” button is stored by Instagram. You can find more information regarding the purpose and scope of data collection, its processing and use, as well as your related rights and settings options for protecting your privacy in the Instagram data protection notice under https://help.instagram.com/155833707900388.To prevent your visit to our site from being accessed by your Instagram account, you must log out of your Instagram account before visiting our site.
USING PERSONAL INFORMATION
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
YOUR RIGHTS
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
REPORTING AND ANALYTICS
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at kontakt@bonanzacoffee.de or by mail using the details provided below:
M. R. Bonanza Coffee GmbH, Waldemarstr. 37 A, 10999 Berlin, Germany
Last updated: 25.09.2020
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.
Streitschlichtung
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit: Europa Consumer ODR.
Wir sind nicht bereit oder verpflichtet, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.
Haftung für Inhalte
Als Diensteanbieter sind wir gemäß § 7 Abs.1 TMG für eigene Inhalte auf diesen Seiten nach den allgemeinen Gesetzen verantwortlich. Nach §§ 8 bis 10 TMG sind wir als Diensteanbieter jedoch nicht verpflichtet, übermittelte oder gespeicherte fremde Informationen zu überwachen oder nach Umständen zu forschen, die auf eine rechtswidrige Tätigkeit hinweisen.
Verpflichtungen zur Entfernung oder Sperrung der Nutzung von Informationen nach den allgemeinen Gesetzen bleiben hiervon unberührt. Eine diesbezügliche Haftung ist jedoch erst ab dem Zeitpunkt der Kenntnis einer konkreten Rechtsverletzung möglich. Bei Bekanntwerden von entsprechenden Rechtsverletzungen werden wir diese Inhalte umgehend entfernen.
Haftung für Links
Unser Angebot enthält Links zu externen Websites Dritter, auf deren Inhalte wir keinen Einfluss haben. Deshalb können wir für diese fremden Inhalte auch keine Gewähr übernehmen. Für die Inhalte der verlinkten Seiten ist stets der jeweilige Anbieter oder Betreiber der Seiten verantwortlich. Die verlinkten Seiten wurden zum Zeitpunkt der Verlinkung auf mögliche Rechtsverstöße überprüft. Rechtswidrige Inhalte waren zum Zeitpunkt der Verlinkung nicht erkennbar.
Eine permanente inhaltliche Kontrolle der verlinkten Seiten ist jedoch ohne konkrete Anhaltspunkte einer Rechtsverletzung nicht zumutbar. Bei Bekanntwerden von Rechtsverletzungen werden wir derartige Links umgehend entfernen.
Urheberrecht
Die durch die Seitenbetreiber erstellten Inhalte und Werke auf diesen Seiten unterliegen dem deutschen Urheberrecht. Die Vervielfältigung, Bearbeitung, Verbreitung und jede Art der Verwertung außerhalb der Grenzen des Urheberrechtes bedürfen der schriftlichen Zustimmung des jeweiligen Autors bzw. Erstellers. Downloads und Kopien dieser Seite sind nur für den privaten, nicht kommerziellen Gebrauch gestattet.
Soweit die Inhalte auf dieser Seite nicht vom Betreiber erstellt wurden, werden die Urheberrechte Dritter beachtet. Insbesondere werden Inhalte Dritter als solche gekennzeichnet. Sollten Sie trotzdem auf eine Urheberrechtsverletzung aufmerksam werden, bitten wir um einen entsprechenden Hinweis. Bei Bekanntwerden von Rechtsverletzungen werden wir derartige Inhalte umgehend entfernen.
via e-recht24
Angaben gemäß § 5 TMG
M. R. Bonanza Coffee GmbH, Waldemarstr. 37a, 10999 Berlin, Deutschland
Handelsregister: HRB 200979B | Registergericht: Amtsgericht Charlottenburg
VAT ID: DE321904087
Vertreten durch den Geschäftsführer: Mark Reus
Telefon: +49 30 208488020 | E-mail: kontakt@bonanzacoffee.de
& Conditions
General Terms and Conditions of Business of Bonanza Coffee – M. R. Bonanza Coffee GmbH for the Sale of Goods at www.bonanzacoffee.de
§ 1 Applicability, Definition of Terms
At the website www.bonanzacoffee.de, we, Bonanza Coffee – M. R. Bonanza Coffee GmbH, Waldemarstr. 37A, 10999 Berlin (hereinafter, “we” or “Bonanza Coffee”), operate an online shop for exclusive coffee and coffee accessories. The following General Terms and Conditions of Business apply to all services between us and our customer (hereinafter: “Customer” or “you”) in the version valid at the time of the order, insofar as nothing else was expressly agreed.
“Consumer” within the meaning of these Terms and Conditions of Business is any natural person who concludes a legal transaction that may not be predominantly attributed to his or her commercial activity or his or her self-employed activity.
§ 2 Entry into Force of the Contract; Retention of the Contractual Text
Once you have found the product you want, click on the product presentation or “QUCIK BUY” and confirm with “ADD TO CART” in order to put the product in the shopping cart. Click on the shopping cart to view the products that you have selected. Click on “GO TO CHECKOUT” if you want to purchase such products. At that point, you may enter the requested data, such as name, address and payment method and confirm with clicking on “CONTINUE TO SHIPPING / PAYMENT”. Under the “PAYMENT” menu option, you can check everything once again, before transferring to the payment provider of your choice. If everything is in order and you would like to purchase the products, click “REVIEW ORDER”. In doing so and proceeding with payment, you make an offer to us to conclude a purchase contract for the selected products. We can accept your offer within 2 business days with an order confirmation by e-mail. The purchase contract is concluded with our acceptance. Any confirmation of the receipt of your order does not constitute an acceptance.
In the event of the conclusion of a contract, the contract comes into force with
Bonanza Coffee – M. R. Bonanza Coffee GmbH
Waldemarstr. 37A | 10999 Berlin
3. Retention of the contractual text: We will send you the ordering data and our General Terms and Conditions of Business by e-mail, so that you can retain them. We will retain this e-mail. No further retention of the contractual text will take place.
4. Entry errors can be corrected using the customary keyboard, mouse and browser functions (for example, the back button of your browser). You may also make a correction by prematurely canceling the ordering process, closing the browser window and repeating the process.
§ 3 Subject Matter of the Contract
The subject matter of the contract is the purchase of products, particularly coffee and accessories for coffee preparation. We produce the coffee fresh following the receipt of an order (including roasting and grinding, if required).
§ 4 Payment, Shipping Costs and Delivery
Prices for products are available on the website prior to conclusion of a contract and include all price components. The purchase price is payable prior to delivery of the product (advance payment). Upon the receipt of payment, we start with the production and shipping of the product. Paypal and Klarna/Sofortueberweisung is available as a payment method. In addition to the prices that are shown, we charge shipping costs for the delivery of products; these will be clearly communicated to you on the product pages, in the shopping cart system and on the ordering page. Unless otherwise clearly stated in the product description, all products that are offered are ready for shipment within 2-4 business days (delivery time: within 4 business days Germany). We roast, grind and wrap each coffee order fresh and only upon its receipt; as such, we ask for your understanding that we cannot immediately ship our coffee.
§ 5 Data Protection
We collect, save and use personal data of the Customer for the purposes of the implementation of the respective contract. The responsible office within the meaning of the Federal Data Protection Act (Bundesdatenschutzgesetz) is Bonanza Coffee – M. R. Bonanza Coffee GmbH, Waldemarstr. 37A, 10999 Berlin. Each Customer may, by means of an informal notice, demand disclosure regarding the personal data stored regarding his or her identity and may object to the use of his or her personal data with effect for the future. For this purpose, an e-mail to webshop@Bonanzacoffee.de or an informal letter to Bonanza Coffee – M. R. Bonanza Coffee GmbH, Waldemarstr. 37A, 10999 Berlin is sufficient. Our data protection policy (link) applies, without any limitation, to the collection, saving and use of personal data.
§ 6 Right of Revocation for Consumers
Consumers have the following right of revocation:
(1) Revocation instructions
Right of revocation
You have the right to revoke this contract within 14 days without reason. The revocation period is fourteen days from the date on which you or a third party that you have specified (which is not the carrier) has taken possession or will take possession of the goods. To exercise your right of revocation, you must inform us (Bonanza Coffee – M. R. Bonanza Coffee GmbH, Waldemarstr. 37A, 10999 Berlin, webshop@bonanzacoffee.de) of your decision to withdraw from this contract by means of a clear declaration (such as a letter sent by mail or e-mail). You may use the attached model revocation form, but this is not required. For compliance with the revocation period, it is sufficient if you send the notice regarding the exercise of the right of revocation prior to the expiration of the revocation period.
Consequences of revocation
If you revoke this contract, we must repay to you all payments that we have received from you, including the delivery charges (with the exception of the additional costs that arose from the fact that you had selected a manner of delivery different from the most favorable standard delivery that we offer), immediately and no later than fourteen days from the date on which we have received the notice regarding your revocation of this contract. For this repayment, we shall use the same means of payment that you used in the original transaction, unless a different agreement was expressly made with you; in no event will you be charged fees for this repayment. We may refuse to make this repayment until we have received the goods back, or until you have furnished proof that you have sent back the goods, depending on which occurs first in time. You must send back or deliver to us the goods immediately, in any event no later than fourteen days from the date on which you notified us of your revocation of this contract. The time period is met if you send the goods prior to the expiration of the period of fourteen days. You shall bear the direct costs of the return of the goods. You shall be responsible for any diminished value of the goods only if this diminished value is to be attributed to your handling of the goods that is not necessary for the examination of the condition, characteristics and functioning of the goods.
(2) Model revocation form
Model revocation form
(If you want to revoke the contract, please fill out this form and send it back to us.)
• To Bonanza Coffee – M. R. Bonanza Coffee GmbH, Waldemarstr. 37A, 10999 Berlin, webshop@bonanzacoffee.de:
• I /we (*) hereby revoke the contract that I / we have concluded regarding the sale of the following goods (*) / the furnishing of the following service (*)
• Ordered on (*) / received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for a notification in paper form)
• Date
__________
(*)Strike if not applicable.
§ 7 Liability
Subject to the following exceptions, our liability for material contractual obligations and liability arising from tortious acts is limited to intentional acts or gross negligence.
For slight negligence, we are liable, without any limitation, in the event of an injury to life, body or health or a violation of material contractual obligation. If we are in delay with our performance due to slight negligence, if our performance has become impossible or if we have violated a material contractual obligation, for the property damages and financial losses attributable to this, our liability is limited to foreseeable damages that are typical for contracts. A contractual obligation is any such obligation, the fulfillment of which is a prerequisite for enabling the proper fulfillment of the contract in the first place, the violation of which endangers the achievement of the contractual purpose and the adherence to which you may regularly rely. This particularly includes our obligation to act and fulfill the contractually owed service described in § 3.
§ 8 Contractual Language
German and English are available as the contractual language.
§ 9 Warranty / Customer Service
1. The warranty is governed by the statutory provisions.
2. For questions, complaints and objections, our customer service department is available to you on business days Monday to Friday from 9:00 a.m. to 4:00 p.m. and by e-mail to webshop@bonanzacoffee.de.